All SubPacs are shipped from our warehouses, currently located in the USA, and Hong Kong.
It takes approximately 1-2 business days to process your order - however, at times it can take up to 5 business days depending on recent volume.
It is then shipped via local carrier direct to you for US, Canadian, UK and Hong Kong orders, or via international courier to all other countries.
When your order ships, you will automatically receive an email with the tracking number. ** NOTE: It may take up to 48 hrs for your tracking information to be updated online. **
Approximate shipping times are:
- For shipments in the USA: 2-3 business days
- For shipments to the EU/UK: 3-7 business days
- Rest of the world: 5-10 business days
Please note that these shipping times are the time from factory to delivery at your door, NOT total wait time.
Pre Orders are filled as fast as possible, but are generally subject to longer waiting periods. We always do everything we can to deliver product in the time that we estimated, but please understand that unforeseen delays can and do occur with pre-orders.
We are working hard to do away with pre-orders altogether, but as a smaller company with very high demand, it takes time to build up inventory.
Please check back here at our Support Center for updates on current pre-orders, and when you can expect them.
NOTE: We always send emails to customers if there's any major delays.
Once the pre-orders are ready for shipping we will announce it to all buyers via email, and the order process above begins.